Terms and Conditions

Article 1 - Definitions

The following definitions apply in these terms and conditions:

Withdrawal period: the period within which the consumer can make use of his right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and who concludes a distance contract with the trader;

Day: Calendar day;

Duration transaction: a distance contract relating to a series of products and/or services whose delivery and/or purchase obligation is spread over a certain period of time;

Durable medium: any means which enables the consumer or trader to store information addressed personally to him in such a way that future consultation and unaltered reproduction of the stored information is possible.

Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: a contract in which, within the framework of a system organized by the entrepreneur for the distance selling of goods and/or services, only one or more techniques of distance communication are used until the conclusion of the contract;

Technique of distance communication: means that can be used to conclude a contract without the consumer and trader being in the same room at the same time.

General Terms and Conditions: these General Terms and Conditions of the Contractor.

Article 2 - Identity of the entrepreneur

Name of the company: Dovcon B.V.

Chamber of Commerce number: 89544838

Trade name: TravX

Sales tax identification number: NL865016707B01

Mail to customer service: eu@travxstore.com

Address of the company: Trasmolenlaan 12, 3447 GZ Woerden

 

Article 3 - Applicability

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and every order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be inspected at the trader's business premises and they will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may, notwithstanding the previous paragraph and before the distance contract is concluded, be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

In the event that specific product or service conditions apply in addition to these General Terms and Conditions, paragraphs 2 and 3 shall apply mutatis mutandis and, in the event of conflicting General Terms and Conditions, the consumer may always invoke the provision that is most favorable to him.

Should one or more provisions of these General Terms and Conditions be wholly or partially invalid or void at any time, the remainder of the contract and these General Terms and Conditions shall remain in force and the provision in question shall immediately be replaced by mutual agreement by a provision that comes as close as possible to the meaning of the original provision.

Situations that are not covered by these General Terms and Conditions are to be assessed "in the spirit" of these General Terms and Conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of our General Terms and Conditions shall be interpreted "in the spirit" of these General Terms and Conditions.

Article 4 - The offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is subject to change. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make an appropriate assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

All images, specifications and data in the offer are indicative and cannot be grounds for compensation or termination of the contract.

The images associated with the products are a true representation of the products offered. The operator cannot guarantee that the colors shown correspond exactly to the actual colors of the products.

Each offer shall contain such information that it is clear to the consumer what rights and obligations are associated with the acceptance of the offer. This applies in particular:

the price, excluding customs clearance fees and import sales tax. These additional costs are at the expense and risk of the customer. The postal and/or courier service will apply the special regulation for postal and courier services with regard to imports. This scheme applies when the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service will collect VAT (whether or not together with the customs clearance charges levied) from the recipient of the goods;

any shipping costs;

the manner in which the agreement is concluded and the measures required for this;

whether the right of withdrawal applies or not;

the method of payment, delivery and fulfillment of the contract;

the period for accepting the offer or the period within which the trader guarantees the price;

the amount of the distance communication tariff if the costs for the use of the means of distance communication are calculated on a basis other than the regular basic tariff for the means of communication used;

whether the contract is archived after its conclusion and, if so, how the consumer can access it;

the way in which the consumer can check and, if desired, correct the data provided by him within the framework of the contract before concluding the contract;

all other languages in which the contract can be concluded in addition to Dutch;

the codes of conduct to which the trader subscribes and the way in which the consumer can consult these codes of conduct electronically; and

the minimum term of the distance contract in the case of a fixed-term contract.

Optional: available sizes, colors, material types.

Article 5 - The agreement

Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and meets the conditions set out therein.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur can - within the legal framework - find out whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to conclude the contract, he is entitled to refuse an order or request or to attach special conditions to the execution, stating reasons.

The entrepreneur will provide the consumer with the following information with the product or service in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

  • the visiting address of the trader's establishment to which the consumer can address his complaints;
  • the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement on the exclusion of the right of withdrawal;
  • information on warranties and existing customer service;
  • the data referred to in Article 4(3) of these terms and conditions, unless the trader has already provided the consumer with these data prior to the conclusion of the contract;
  • the conditions for terminating the contract if the contract has a term of more than one year or is of indefinite duration.

In the case of a term transaction, the provision of the previous paragraph only applies to the first delivery.

Each contract is concluded subject to the condition precedent of sufficient availability of the products concerned.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the option to dissolve the contract without giving reasons for 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and notified to the entrepreneur.

During the cooling-off period, the consumer shall handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to make use of his right of withdrawal, he is obliged to inform the entrepreneur of this within 14 days of receipt of the product. The consumer must communicate this in the form of a written message/email. After the consumer has declared that he wishes to exercise his right of withdrawal, he must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of dispatch.

If the customer has not expressed his wish to make use of his right of withdrawal or has not returned the product to the entrepreneur after the expiry of the periods referred to in paragraphs 2 and 3, the purchase is a fact.

Article 7 - Costs in the event of withdrawal

If the consumer exercises his right of withdrawal, the cost of returning the products shall be borne by the consumer.

If the consumer has paid an amount, the trader will refund this amount as soon as possible, but no later than 14 days after withdrawal. The condition for this is that the product has already been returned to the entrepreneur or that conclusive proof of complete return can be provided.

Article 8 - Exclusion of the right of withdrawal

The trader may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the trader has clearly indicated this in the offer, at least in good time before the contract is concluded.

The exclusion of the right of withdrawal is only possible for products:

  • which the trader produces according to the consumer's specifications;
  • which are clearly of a personal nature;
  • which cannot be returned due to their nature;
  • that can spoil or age quickly;
  • whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence;
  • for individual newspapers and magazines;
  • for audio and video recordings and computer software whose seal has been broken by the consumer.
  • for hygiene products whose seal has been broken by the consumer.

The exclusion of the right of withdrawal is only possible for services:

  • in relation to accommodation, transportation, restaurant visits or leisure activities to be carried out on a specific date or during a specific period;
  • the delivery of which has begun with the express consent of the consumer before the end of the cooling-off period;
  • About betting and lotteries.

Article 9 - The price

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except in the event of price changes due to changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the entrepreneur's control at variable prices. This link to fluctuations and the fact that the prices quoted are target prices are stated in the offer.

Price increases within 3 months after conclusion of the contract are only permitted if they result from statutory regulations or provisions.

Price increases from 3 months after conclusion of the contract are only permitted if the contractor has agreed to them and:

  • they result from statutory provisions or regulations; or
  • the consumer has the option of terminating the contract from the day on which the price increase comes into effect.

According to Section 5(1) of the Turnover Tax Act 1968, the place of supply is the country in which the transportation begins. In this case, the supply takes place outside the EU. As a result, the postal or courier service will collect the import VAT or clearance charges from the customer. Consequently, no VAT will be charged by the trader.

All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the wrong price.

Article 10 - Conformity and warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of suitability and/or usability and the legal provisions and/or government regulations existing at the time of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

A guarantee provided by the trader, manufacturer or importer does not affect the statutory rights and claims that the consumer can assert against the trader on the basis of the contract.

Defective or incorrectly delivered products should be reported to the entrepreneur in writing within 14 days of delivery. The products must be returned in their original packaging and in new condition.

The guarantee period of the entrepreneur corresponds to the guarantee period of the manufacturer. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The guarantee does not apply if:

The consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties;

The delivered products have been exposed to abnormal conditions or otherwise handled negligently or contrary to the instructions of the Contractor and/or on the packaging;

The defectiveness is wholly or partly the result of regulations issued or to be issued by the government regarding the type or quality of materials used.

Article 11 - Delivery and execution

If the delivery of an ordered product proves impossible, the entrepreneur will endeavor to deliver a replacement item. At the latest at the time of delivery, it will be communicated in a clear and comprehensible manner that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment shall be borne by the entrepreneur.

It should also be noted that customers do not have the option to cancel an order once it has been shipped and is trackable via the tracking number. Should a customer not be present at the delivery address or refuse to accept the parcel, the parcel will be returned to the original shipper in China. It is important to note that the customer is responsible for the cost of this return, which includes a fee of €15. This cost will be deducted from the refund of the purchase price.

The entrepreneur shall exercise the greatest possible care when receiving and executing orders for products.

The place of delivery is the address that the consumer has communicated to the company.

Subject to the provisions of article 4 of these general terms and conditions, the company will execute accepted orders as soon as possible, but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or if an order cannot or can only partially be executed, the consumer will be informed of this no later than 30 days after the order was placed. In that case, the consumer has the right to dissolve the contract free of charge and the right to possible compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 - Term transactions: duration, termination and renewal

Scheduling

The consumer may terminate an open-ended contract concluded for the regular supply of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate a fixed-term contract concluded for the regular supply of products (including electricity) or services at any time at the end of the term. The agreed termination rules and a maximum notice period of one month apply.

The consumer may amend the agreements referred to in the previous paragraphs:

end at any time and not be limited to termination at a specific time or period;

at least end them as they were concluded by him;

always terminate with the same notice period that the employer has set for himself.

Extension

A contract concluded for a specific period and covering the regular supply of products (including electricity) or services cannot be tacitly extended or renewed for a specific period.

Notwithstanding the previous paragraph, a fixed-term contract that has been concluded for the regular delivery of daily or weekly newspapers and magazines may be tacitly renewed for a fixed term of no more than three months if the consumer can terminate this renewed contract at the end of the renewal period with a notice period of no more than one month.

A fixed-term contract concluded for the regular delivery of goods or services can only be tacitly renewed for an indefinite period if the consumer can terminate the contract at any time with a notice period of no more than one month and with a notice period of no more than three months if the contract concerns the regular, but less than once a month, delivery of daily or weekly newspapers and magazines.

A fixed-term contract for the regular delivery of daily or weekly newspapers and magazines as part of an introductory subscription (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.

Duration

If a contract has a term of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness prevent termination before the end of the agreed term.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period referred to in Article 6(1). In the case of an agreement to provide a service, this period starts after the consumer has received confirmation of the agreement.

The consumer is obliged to notify the trader immediately of any inaccuracies in the payment details provided or mentioned.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs communicated to the consumer in advance.

Article 14 - Complaints procedure

Complaints about the fulfillment of the contract must be submitted to the entrepreneur within 7 days after the consumer has discovered the defects, fully and clearly described.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to dispute resolution.

A complaint does not suspend the operator's obligations unless the operator indicates otherwise in writing.

If a complaint is found to be justified by the operator, the operator will, at its discretion, either replace or repair the delivered products free of charge.

Article 15 - Legal disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. Even if the consumer lives abroad.

Article 16 - CESOP

Due to the measures introduced and tightened from 2024 with regard to the 'Act Amending the Value Added Tax Act 1968 (Payment Service Providers Directive Implementation Act)' and thus the introduction of the Central Electronic Payment Information System (CESOP), payment service providers could register data in the European CESOP system.